Troubleshooting

Extension isn’t showing in Basecamp

1. Make sure the extension is installed and enabled in chrome://extensions.
2. Confirm you’re on Basecamp: the URL starts with https://app.basecamp.com (Basecamp 5) or https://3.basecamp.com. Both are supported.
3. Reload the Basecamp tab (Cmd/Ctrl + R).
4. If it still doesn’t appear, pin the Assistant icon to your toolbar and click it to see any error messages.

Kanban tab is missing

The Kanban tab only renders on Basecamp accounts that have been connected to Assistant. If you see “Not connected”:

• If you’re a Basecamp admin: click Connect Assistant in the Kanban tab to authorize the account.
• If you’re a member: ask your Basecamp admin to connect the account first. Once they have, just sign in — access is automatic.

Connected but still no access

Everyone in a connected Basecamp account gets access once an admin has subscribed (or while the account is in its trial). If you still can’t get in:

• Confirm an admin has connected the account and the subscription or trial is active.
• Sign out and back in to refresh your access.

Settings tabs are hidden

The Custom Fields, Automations, and Integrations tabs are admin-only. If you’re not a Basecamp admin on the account, these are hidden by design. Ask an admin to make the changes, or have them grant you admin on Basecamp first.

Signed out unexpectedly

Sessions last 30 days. If you’ve been signed out:

1. Go to app.getassistant.io/login and sign in again.
2. If the extension still shows signed-out state on Basecamp, reload the Basecamp tab.

Still stuck?

Email hello@getassistant.io with:

• Your Basecamp account URL (e.g. https://3.basecamp.com/1234567/...)
• A screenshot of the issue
• The extension version (from chrome://extensions)

We usually respond within one business day.